Hub Manager
daraz.com.np

Launched in 2012, Daraz is South Asia's online shopping and selling destination of choice present in Pakistan, Bangladesh, Sri Lanka, Myanmar and Nepal. Supported by a wide range of tailored marketing, data, and service solutions, the pioneering ecommerce ecosystem in South Asia has 30,000 sellers and 500 brands, serving 5 million consumers. With 2 million products available, Daraz offers a diverse assortment of products in categories ranging from consumer electronics to household goods, beauty, fashion, sports equipment, and groceries. Focused on providing an excellent customer experience, it offers multiple payment methods including cash-on-delivery, comprehensive customer care and hassle-free returns. Daraz is owned by Alibaba Group Holding Limited.

Hub Manager

Views: 2470 | This job expired 5 months ago

Basic Job Information

Job Category : General Mgmt. / Administration / Operations
Job Level : Mid Level
No. of Vacancy/s : [ 6 ]
Employment Type : Full Time
Job Location : Biratnagar, Bhatarpur, Birgunj, Janakpur, Kathmandu, Bhaktapur, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Feb. 16, 2019 23:55 (5 months ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 2 years

Job Description

  • Creates strategic plans to achieve Key Performance Indicators (KPI) results; Sets quantifiable expectations that align with the company goals.
  • Meeting the Productivity and Quality KPI as per target assigned
  • Works with supporting departments and encourages cross functional support. Communicates daily with feeding facilities to ensure a proper plan is set.
  • Satisfying the customers at hub by answering their queries and complaints as per Daraz SOPs and manage the after sales flow for walk in customers
  • Handling irate customers by using soft skills
  • Educate the customer on Daraz and all marketing related material
  • Optimize member experience by managing flow throughout the hub
  • Ensure compliance with policies and procedures across all aspects of operations, including proper documentation and billing practices
  • Anticipate problems and resolve issues as they arise 
  • Design end-to-end workflows and solutions for the Hub and team operations, with an eye for detail and nuances, before and as issues arise
  • Serve as a leader of Daraz culture and values at the Hub
  • Oversee, lead, and coach team members, fostering an environment of open communication

Knowledge, Skills and Abilities:

  • Minimum Bachelor’s Degree in Management or related discipline with minimum 2 year experience in relevant field
  • Previous experience at marketing and sales with proven skill at pitching products
  • Proactive and able to work both independently and within a team
  • Proven negotiation skills, influencing abilities and strong numerical and analytical ability
  • Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
  • Ability to mentor, coach and act as a knowledge resource to other employees
  • Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines

What we offer:

  • International working environment in a start-up setting, and a unique opportunity to learn from the best in ecommerce and online marketing
  • Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
  • Six days a week (Sunday to Friday), 9 AM to 6 PM working hours
  • Benefit package: Provident Fund, Gratuity, Fuel Expenses, Mobile top ups and data pack, Employee Discount ,Accidental Insurance, Medical Insurance, Full annual health check-up

Applying Procedure:

  • Email with your CV as an attachment to jobs@daraz.com.np Your email needs to serve as a cover letter
  • Include in the subject field of the email the title of the job and preferred location you are applying for
  • If you have been referred by current or past Daraz employees, please mention the referrer’s full name and contact information

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