• Creates strategic plans to achieve Key Performance Indicators (KPI) results; Sets quantifiable expectations that align with the company goals.
  
• Meeting the Productivity and Quality KPI as per target assigned
• Works with supporting departments and encourages cross functional support. Communicates daily with feeding facilities to ensure a proper plan is set.
• Satisfying the customers at hub by answering their queries and complaints as per Daraz SOPs and manage the after sales flow for walk in customers
• Handling irate customers by using soft skills
• Educate the customer on Daraz and all marketing related material
• Optimize member experience by managing flow throughout the hub
• Ensure compliance with policies and procedures across all aspects of operations, including proper documentation and billing practices
• Anticipate problems and resolve issues as they arise 
• Design end-to-end workflows and solutions for the Hub and team operations, with an eye for detail and nuances, before and as issues arise
• Serve as a leader of Daraz culture and values at the Hub
• Oversee, lead, and coach team members, fostering an environment of open communication

Knowledge, Skills and Abilities:

• Minimum Bachelor’s Degree in Management or related discipline with minimum 2 year experience in relevant field
  
• Previous experience at marketing and sales with proven skill at pitching products
• Proactive and able to work both independently and within a team
• Proven negotiation skills, influencing abilities and strong numerical and analytical ability
• Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions.
• Ability to mentor, coach and act as a knowledge resource to other employees
• Good organizational skills including prioritizing, scheduling, time management, and meeting deadlines

What we offer:

• International working environment in a start-up setting, and a unique opportunity to learn from the best in ecommerce and online marketing
  
• Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
• Six days a week (Sunday to Friday), 9 AM to 6 PM working hours
• Benefit package: Provident Fund, Gratuity, Fuel Expenses, Mobile top ups and data pack, Employee Discount ,Accidental Insurance, Medical Insurance, Full annual health check-up

Applying Procedure:

• Email with your CV as an attachment to [email protected] Your email needs to serve as a cover letter
  
• Include in the subject field of the email the title of the job and preferred location you are applying for
• If you have been referred by current or past Daraz employees, please mention the referrer’s full name and contact information

OR,