Heritage Hotel, Suites and Spa

Hotel Operation Manager

Heritage Hotel, Suites and Spa

Hotel Operation Manager

It is a new dimension of comfort, style and adventure in a traditional setting, under the mighty Annapurnas and the magical Fishtail. Here the Himalayan giants soar into an azure sky and are serenely reflected in the waters of Fewa Lake. Such is the grandeur of Pokhara awaiting every traveller. Explore these legendary surroundings, while luxuriating in a tranquil setting, where history is alive! In the age-old, carved wooden doors and window frames, stone water spouts and traditional architecture, Nepal’s 5000 year old culture lives on!

Because of its outstanding architecture and very intricate and detailed arts, artifacts and craftmanship, Heritage Hotel, Suites & Spa is the only Boutique Hotel of its kind in the whole of Pokhara or you may say whole of Nepal or Asia..

The HERITAGE HOTEL SUITES AND SPA is truly a world in itself, where: ‘Atithi Devo Bhava’ – ‘Guests are Gods’! philosophy is practiced !!

It is a new dimension of comfort, style and adventure in a traditional setting, under the mighty Annapurnas and the magical Fishtail. Here the Himalayan giants soar into an azure sky and are serenely reflected in the waters of Fewa Lake. Such is the grandeur of Pokhara awaiting every traveller. Explore these legendary surroundings, while luxuriating in a tranquil setting, where history is alive! …

Hotel Operation Manager

Views: 868 | This job is expired 1 year, 8 months ago

Basic Job Information

Job Category : General Mgmt. / Administration / Operations
Job Level : Entry Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Pokhara & Daman
Offered Salary : Negotiable
Apply Before(Deadline) : Aug. 19, 2022 23:55 (1 year, 8 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 2 years
Other Specification

  • Should have an excellent level of commercial awareness, who can build and maintain relationships with internal and external guests.
  • Assist in the preparation of the annual budgeting and monthly forecasting processes.

Job Description

  • Fully responsible for all aspects of Operations & Managements of all departments.
  • Support and work with all Head of Departments in all aspects of running the hotel.
  • Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
  • Conduct regular operations team meeting with all the HOD daily / weekly to discuss routine operational matters, sales targets, guests feedback and action taken for service recovery, and also any staff issues. Minutes of the meeting to be sent to GM/Directors.
  • Ensure SOP implementation in all departments and check the same during routine operational checks. GM/Directors guidance to be taken wherever required.
  • Monitor the purchase / indent / requisitions of each department, the accounts receivable (collection from debtors) and the accounts payable (payable to the vendors / suppliers etc).
  • Randomly inspecting the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry etc) with the F & B Manager & Chef.
  • Dealing with Suppliers / Vendors for quality products involving Purchase Manager and providing performance assessment of vendors every quarter to Head of Purchase.
  • Inspecting all departments for SOP implementation.
  • Inspecting all department with their respective Manager's for cleanliness, ambience, service readiness, staff grooming & hospitality culture.
  • Monitor the co-ordination between all departments for smooth & efficient operations.
  • Assessing and reviewing customer satisfaction and service recovery process.
  • Meet all department heads to review & train the staff to upkeep the human capital.
  • Identifying staff learning needs and assisting with development.
  • Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
  • Conduct weekly / Daily meeting with marketing people for enquiry & follow up & conversion to grow up the business.
  • Monitor and maintain operation & overhead cost in order to maintain maximum revenue to the organization.
  • Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
  • Responsible for the overall management of the operation of the hotel.
  • Any other duties assigned. 

This job has expired.

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