OYO is India's largest hospitality company, consisting mainly of budget hotels. It was founded in 2013 by Ritesh Agarwal and has since grown to over 8,500 hotels in 230 cities in India, Malaysia, UAE, Nepal, China and Indonesia.

Hotel Manager

Views: 2328 | This job is expired 5 years, 5 months ago

Basic Job Information

Job Category	:	Hospitality
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	NRs. 10,000.00 - 15,000.00 Monthly
Apply Before(Deadline)	:	Nov. 18, 2018 23:55 (5 years, 5 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Less than or equal to 1 year
Professional Skill Required	:	Decision Making Excellent Communication And Interp… Complain Handling

Other Specification

Previous hospitality experience will be preferred but not mandatory
Should have Excellent Communication and Interpersonal skills
Should be able to handle queries and complaints effectively
Quick and rational Decision making

Job Description

Takes charge of the Hotel (for own shift) and when the other staff is not around (including Morning Stand-Ups)
Present at the Lobby for any sort of Guest query and assistance (including Check-In & Check-Out)
Handles all guest complaints including managing guests having problems
Escorts Guests to their respective assigned rooms + luggage
Takes the initiative to create suitable (and relevant) Guest interactions
Takes the initiative (including proactively where required) to take care of guest requests
In the Morning shift, takes care of Breakfast orders (Cooking)
Responsible for the Delivery (and clearance, later) of Breakfast, Lunch & Dinner to the Guest room
In the Night shift - checks for Linen Exchange and inventory of Linen (Records being maintained)
In the Night shift - takes a round of the Hotel periphery; also, takes the round of the guest floors for preventive security measures
Check all the arrival ready rooms before guest arrival
Maintains the Inventory of the various stocks and orders the stocks for future requirement considering occupancy