Namaste Infotech

Helpdesk Officer

Namaste Infotech

Helpdesk Officer

Namaste Infotech is a leading IT Services partner delivering cloud, network Security, end-to-end IT Solutions, and IT Managed Services to Government, Cross-border, Nonprofit, Health, Public and Private sector organizations since 2010. Our team work hard behind the scenes so the technology issues don't slow down clients depending upon us. Our mission is to help businesses increase productivity and get more out of the information technology. We specialize in solutions that safeguard data and keep operations running smoothly.

Helpdesk Officer

Views: 1244 | This job is expired 6 months ago

Basic Job Information

Job Category : IT & Telecommunication > Customer Support
Job Level : Mid Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : NRs. 15,000.00 - 20,000.00 Monthly
Apply Before(Deadline) : Jan. 08, 2020 23:55 (6 months ago)

Job Specification

Education Level : Bachelor
Experience Required : More than or equals to 1 year
Other Specification
  • Prior IT work experience is preferred
  • Prior experience working with Windows client operating systems
  • Very strong customer service oriented mind-set with the ability to work with all levels of employees
  • Excellent written, verbal, interpersonal, and business communication skills. Candidates must be able to present ideas in business-friendly and user-friendly language
  • Willingness and ability to support team members and equipment outside office
  • Ability to learn new technologies with minimal training.
  • Ability to effectively prioritize and execute tasks in a fast paced environment
  • Must be a self-starter and able to oversee multiple small and medium sized projects through to completion with limited direction

Job Description

  • Install, configure, update, and maintain computer systems
  • Diagnose and resolve hardware and software issues
  • Help with and eventually support the life cycle management of client computers
  • Backup/recovery of both client machines and servers
  • Patch management for end user computer
  • Some small to medium projects should be expected
  • Help develop and implement new policies, procedures, and processes to increase efficiency and profitability
  • Provide training to team members in the use of new technology
  • Develop solutions to address business needs through technologies and recurring support tickets

Note: Female candidates will be given higher priority

Applying Procedure:

Interested candidates are requested to send their updated resume to [email protected]

OR,


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