Guest Relations Officer
American Mission Association
The American Mission Association (AMA) was founded in 1956 to support the morale and well being of the international community living in Kathmandu. As a member organisation our Core Purpose is to serve our members. The AMA is their club and primarily a welfare facility for international staff of all nations to be able to connect, network and well as maintain a healthy balanced lifestyle whilst living in Kathmandu. So our team of staff at AMA are very much in the business of hospitality and customer service of the highest international standard.

Guest Relations Officer

Views: 4149 | This job expired 1 year, 1 month ago

Report to: General Services Supervisor

Working Hour: 48hr per week

Fringe Benefit: As per AMA policy

The Guest Relations Officer is the first point of contact for Members and Vendors. The primary focus is to assist member guests and new member queries. As well as manage vendor access into Phora Durbar. Work closely with the Administrative team to provide customer service and vendor relations.

Duties & Responsibilities:

  • Handling member’s guest.
  • Keep records of the guest entering Phora.
  • Submit daily guest record sheet to admin office.
  • Keep records of daily cash transactions.
  • Keep records of all the suppliers.
  • Keep records of the supplier’s validity dates.
  • Make sure that members bringing guests sign in and those records are recorded properly.
  • Provide guest ID card for non-members to enter Phora premises.
  • Escort the visitors to designated place.
  • Maintain float money.
  • Perform other duties as assigned by the PD management.

Skills and Experience:

  • Highly Competent in Microsoft Office applications, and advanced excel skills
  • Knowledge and experience of accounting systems and preferably Tally 
  • Excellent customer service skills and experience in dealing with the public
  • Fluency in written and vocal English language

  Values and Characteristics:

  • Self-Starting and demonstrate initiative
  • Innovative and passionate about excellence
  • Strong communication skills
  • Good time management & delegation skills
  • Interest and knowledge of recreation & leisure industry
  • Motivated and energetic person with strong communication and social skills
  • Innovative and creative thinker open to new ideas and driving change & excellence

Apply to us for the next adventure in your career.

Applying Procedure:

Interested and qualified candidate can submit a resume including expected salary to Only shortlisted candidate will be called for interview.


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