The General manager is responsible for all aspects of operations at the hotel, to day-to-day staff management and guests. He / She should be an ambassador for the brand and our hotel

• Oversee the operations functions of the hotel, as per the Organizational chart
• Hold regular briefings and meetings with all head of departments
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards
• Lead all key property issues including capital projects, customer service and refurbishment
• Handling complaints, and oversee the service recovery procedures
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annual Operating Budget, Marketing & Sales Plan and Capital Budget
• Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
• Ensure all decisions are made in the best interest of the hotels and management
• Deliver hotel budget goals and set other short and long term strategic goals for the property
• Developing improvement actions, carry out costs savings
• A strong understanding of P&L statements and the ability to react with impactful strategies
• Closely monitor the hotel business reports on a daily basis and take decisions accordingly
  
• Ensure that monthly financial outlooks for Rooms,Food & Beverage, Admin & General, on target and accurate
• Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs
• Prepare a monthly financial reporting for the owners and stake holders
• Draw up plans and budget (revenues, costs, etc.) for the owners
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services
• Act as a final decision maker in hiring a key staffs
• Coordination with HOD's for the execution of all activities and functions
• Overseeing and managing all departments and working closely with department heads on a daily basis
• Manage and develop the Hotel Executive team to ensure career progression and development
• Be accountable for responsibilities of department heads and take ownership of all guest complaints
• Provide effective leadership to hotel team members
• Lead in all aspects of business planning
• Respond to audits to ensure continual improvement is achieved
• Corporate client handling and take part in new client acquisition along with the sales team whenever required
• Assisting in residential sales as and when required and development with strong sales prospects
• Responsible for safeguarding the quality of operations both (internal & external audits)
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements

Applying Procedure:

 Interested Candidates can send their CV at Email: [email protected]

Contact to: 01-4257655

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