• Oversee the operations functions of the hotel,as per the Organizational chart
  
• Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards
  
• Lead all key property issues including capital projects, customer service and refurbishment
  
• Handling complaints, and oversee the service recovery procedures
  
• Responsible for the preparation, presentation and subsequent achievement of the hotel's annualMarketing & Sales Plan 
  
• Ensuring revenue and guest satisfaction targets are met and exceeded
  
• Ensure all decisions are made in the best interest of the hotel and management
  
• Developing improvement actions, carry out costs savings
  
• Ensure that monthly outlooks for Rooms,Food & Beverage, are on target and accurate
  
• Maximizing room yield and hotels / resort revenue through innovative sales practices
  
• Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipments and services
  
• Coordination with HOD's for the execution of all activities and functions
  
• Overseeing and managing all departments and working closely with department heads on a daily basis
  
• Be accountable for responsibilities of department heads and take ownership of all guest complaints
  
• Provide effective leadership to hotel team members
  
• Respond to audits to ensure continual improvement is achieved
  
• Corporate client handling and take part in new client acquisition along with the sales team whenever required
  
• Assisting in residential sales as and when required and development with strong sales prospects
  
• Responsible for safeguarding the quality of operations both (internal & external audits)
  
• Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements

Applying Procedure:

Interested candidates can send their CV at Email: [email protected]

OR,