A trending new hotel located in the outskirts of the Thamel area, with open vacancies for aspiring hospitality candidates who are able to match our standard of service and professionalism.

Be a part of shaping Nepal's hotel industry by working in Thamel's first Tropical Courtyard!

Front Office Associate/ Receptionist

Views: 1764 | This job is expired 3 weeks, 1 day ago

Basic Job Information

Job Category	:	Hospitality > Front desk/ reception
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 3 ]
Employment Type	:	Full Time
Job Location	:	Dhobichaur, Chhetrapati, Kathmandu, Nepal
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Nov. 07, 2023 23:55 (3 weeks, 1 day ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	More than 1 year
Professional Skill Required	:	Client Relation Interpersonal Skills Communication Teamwork Hotel Management Software

Other Specification

From a Hospitality background
Studied BSHM
Fluent in English.
Possess a friendly demeanor with strong abilities to communicate and handle clients.
Ability to follow instructions and report to any senior manager when required.
Minimum of 1 year of experience in the tourism industry.
Familiarity with hotel management software.
Demonstrated ability to work effectively within a team.

Job Description

The Front Office Associate is the initial point of contact for our guests, offering a seamless and welcoming arrival experience. This role is responsible for managing reservations, addressing guest inquiries, and offering details about the hotel and its surrounding areas.

Responsibilities:

Greet and welcome guests, ensuring efficient check-in and check-out procedures.
Process reservations via phone, social media and online booking platforms.
Professionally and swiftly handle guest inquiries, concerns, and requests.
Offer information regarding the hotel's amenities, room categories, pricing, and local tourist spots.
Safeguard and maintain accurate guest records, guaranteeing the confidentiality of all guest information.
Collaborate with housekeeping and other departments regarding room status and guest requirements.
Handle financial transactions, process payments, and manage invoicing tasks.
Ensure the reception area is neat and inviting consistently.