About the job

Role Description

This is a full-time on-site role for a Front Office Associate at Lavie Hospitality Group located in Bouddha, Kathmandu. 

As a Front Office Associate, you will be the face of our establishment, ensuring every guest feels welcomed and valued. The day-to-day tasks include ensuring smooth front desk operations while addressing guest needs.

Key Responsibilities:

• Be the face of the hotel by warmly welcoming and assisting guests upon arrival
• Execute check-in, check-out, and reservation processes accurately and efficiently.
• Handle reservations, cancellations, and amendments through our booking system.
• Respond to guest inquiries, complaints, and requests promptly and professionally.
• Coordinate with other departments to ensure a seamless guest experience.
• Stay updated on local attractions, events, and services to provide valuable recommendations

Qualifications:

• Bachelor's degree in Hospitality Management, Tourism, Business, or a related field.
• Prior experience in front office. 
• Proficiency in MS Office, PMS systems, POS Systems and reservation software.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational skills.
• Ready to launch your career in hospitality? Apply today!