About the job

𝐉𝐨𝐛 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧:

• Confer with customers by telephone or in person to provide information about products or services, take or enter service booking, cancel/reschedule booking, or obtain details of post follow up details.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. 
• Review service history to determine whether a schedule service is due or not.
• Collection/Maintain/Analysis of filled Customer feedback form, or any complain registered by customers.
• Check to ensure that appropriate changes were made to resolve customer’s problems.

 𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬:

• Bachelor's degree in management studies.
• Prior one year experience as a front desk executive preferred but freshers are encouraged to apply.
•  Proficiency in the Microsoft Office suite (Word, Excel, PowerPoint) is required.

𝐒𝐤𝐢𝐥𝐥𝐬:

• Organizational skills, with the ability to manage multiple tasks, schedules, and responsibilities efficiently.
• Time management skill, prioritizing tasks and managing time effectively to ensure all duties are completed in a timely manner.
• Record keeping, maintaining accurate records of appointments, visitor logs, and other administrative tasks.
• Excellent communication and presentation skills.
• Creative thinking and problem-solving skills.
• Detail-oriented with the ability to manage multiple projects simultaneously.
• Work hour: 9:00 AM to 5:00 PM, Sunday to Friday.

𝐋𝐨𝐜𝐚𝐭𝐢𝐨𝐧: Kupondole, Lalitpur