Position Summary: 

We are seeking a detail-oriented, reliable, and experienced restaurant supervisor to join our growing team. In this position, you will play a key role in managing all aspects of our restaurant business. You will be expected to deliver a high-quality experience to our guests and motivate our staff to ensure excellent customer service. Supervisors will be responsible for maintaining quality and increasing profitability. Exceptional management skills and a strong understanding of customer service are a must.

Responsibilities:

• Oversee all front and back of the house restaurant operations
  
• Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
  
• Maintain quality control for all food served
  
• Analyze staff evaluations and feedback to improve the customer’s experience
  
• Project future needs for goods, Bar supplies, and cleaning products; order accordingly
  
• Seek ways to cut waste and decrease operational costs
  
• Generate weekly, monthly, and annual reports
  
• Train new employees and provide ongoing training for all staff
  
• Daily briefing to food and Beverage Attendants
  
• Daily reporting to General Manager, etc.
  

Note:

The hospitality business functions seven days a week, 12 hours a day. This is a hospitality business and a hospitable service atmosphere must always be projected. Upon employment, all employees are required to fully comply with Gokarna House Restaurant rules and regulations for the safe and efficient operation of Restaurant facilities. Employees who violate organization rules and regulations will be subject to disciplinary action, up to and including termination of employment. This job description is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the skills and responsibilities required to do this job successfully.