Vianet Communications

Escalation Supervisor

Vianet Communications

Escalation Supervisor

Vianet Communications is one of the leading providers of high-speed Internet connectivity and communications solutions for business and individuals in the greater Kathmandu Valley. Established in 1999, Vianet Communications has always remained in the forefront providing reliable and affordable Broadband Internet Services.

In 2011 Vianet Communications pioneered in introducing Fiber Optics Internet or commonly known as FTTH internet service and has been successful in connecting the most number of homes and offices with FTTH in the region

We are solely focused on FTTH services and our engineers constantly strive to bring the best product and service package according to our customer needs

Vianet Communications aims to be the service provider that makes future Broadband dream a reality today.

Vianet Communications is one of the leading providers of high-speed Internet connectivity and communications solutions for business and individuals in the greater Kathmandu Valley. Established in 1999, Vianet Communications has always remained in the forefront providing reliable and affordable Broadband Internet Services.

In 2011 Vianet Communications pioneered in introducing Fiber Optics Internet or commonly known as FTTH internet service and has been successful in …

Escalation Supervisor

Views: 2590 | This job is expired 5 years, 1 month ago

Basic Job Information

Job Category : IT & Telecommunication
Job Level : Mid Level
No. of Vacancy/s : [ 4 ]
Employment Type : Full Time
Offered Salary : Negotiable
Apply Before(Deadline) : Mar. 06, 2019 17:30 (5 years, 1 month ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 2 years
Professional Skill Required : Team Management Quick Analysis Problem Solving
Other Specification
  • Problem solving ability
  •  Meeting service level agreements
  • Exceeding Initial Response (IR)
  • Team management and expertise in staff handling
  • Ability to clearly understand and articulate customer pain-points
  • Ability to conduct quick analysis & identify the possible root causes & points of failure within the organizational processes
  • Ability to empathize with the customer’s feelings & address them
  • Ability to de-escalate tough customer interactions
  • High degree of emotional maturity
  • Capable of handling escalation staff team of larger numbers across organization’s branch span

Job Description

  • The main responsibility of an escalation manager is to bring order, structure, and focused management attention to the customer's problems in order to gain complete consumer satisfaction
  • The need for creating an escalation process is triggered by the organization when the customer complains about the urgency of resolution or when the organization perceives the loss of consumer base due to the emergency situation

This job has expired.

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