• Manages technical service-related operations for the organization
• Oversees the work of IT or maintenance staff to ensure that all jobs are completed on time, within budget, and to customer specifications
• Oversees IT support department staff, including education and training
• Ensures that physical inventory levels are monitored and replenished as needed
• Responsible for designing and implementing improved process or operational policies
• Recommends changes to products or services to fulfill customer needs
• Manages subordinate staff in the day-to-day performance of their jobs
• Ensures that project/department milestones/goals are met and adhering to approved budgets
• Coordinates training and orientation for new technology users and helps them become familiar with equipment and networks
• Organizes support, troubleshooting, and repair for IT equipment and networks
• Monitors online security for users and networks and takes appropriate steps to address security breaches if necessary
• Advises human resources colleagues on staffing needs and participates in the hiring and training process
• Manages departmental budget and tracks spending on equipment and staff
• Develops and maintains emergency plans to address equipment, power, or security failure to ensure preservation of technology and data
• Has a thorough understanding of available technology and researches to learn about innovative solutions and new releases
• Attends and presents at trade shows and technology showcases to remain up-to-date regarding new developments
• Follows up on and takes responsibility for unresolved issues or escalations

Minimum Contact: 2 years
Resignation Application: Should be submitted at least 2 Months before
Other Priority: 2 Wheeler Vehicle License with Vehicle