Softech Foundation

Digital and Social Representative

Softech Foundation

Digital and Social Representative

Softech Foundation

Digital and Social Representati…

Softech Foundation

Mid-Baneshowr
Key Skills: Writing Multitasking Digital Media Social Media Marketing

Digital and Social Representative

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 3 ]
Employment Type : Full Time
Job Location : Mid-Baneshowr
Offered Salary : Negotiable
Apply Before(Deadline) : Nov. 25, 2019 23:55 (4 years, 5 months ago)

Job Specification

Education Level : Higher Secondary (+2/A Levels/Ib)
Experience Required : Not Required
Professional Skill Required : Writing Multitasking Digital Media Social Media Marketing
Other Specification
  • Advanced Service Knowledge and good service attitude
  • Good typing skill and advance PC user
  • Can write in both Nepali Unicode and English
  • Good communication skills in both English & Nepali
  • Available to work in shifts and flexible in different working timings
  • Able to work in pressure and multitask

Job Description

  • Receive and make call to channel partner and provide first level service to each query
  • Responding efficiently and accurately to callers explaining possible solutions and ensure that channel partner feel supported and valued
  • Follow the Ncell guidelines to determine, if there are immediate resolution to channel issues or the issues requires supervisor’s input
  • Maintain and improve quality KPIswhich directly impact the incentives of the agent
  • Conduct survey calls to Point of Sales and fill the necessary details in system as well
  • Support the SIM replacement service of customer
  • Follow the KBS for information regarding new product and services
  • Should work in any shift plan
  • Perform any other reasonable duty assigned by supervisor

This job has expired.

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