Fusemachines Nepal

Customer Support Specialist

Fusemachines Nepal

Customer Support Specialist

Fusemachines (https://www.fusemachines.com/) is an enterprise AI services, education and solutions provider on a mission to democratize AI.

Headquartered in New York with operations across North and Latin America and Asia, Fusemachines brings together engineers and PhDs from around the world to help companies build innovative AI solutions. With a Nepal based head office in Kathmandu, Fusemachines offers advanced AI products such as Fuse Classroom, Fuse Extract. Fusemachines AI Schools run AI Microdegree and Certificate programs in physical classrooms as well as online live classes using its proprietary content and learning platform.

Fusemachines (https://www.fusemachines.com/) is an enterprise AI services, education and solutions provider on a mission to democratize AI.

Headquartered in New York with operations across North and Latin America and Asia, Fusemachines brings together engineers and PhDs from around the world to help companies build innovative AI solutions. With a Nepal based head office in Kathmandu, Fusemachines offers advanced AI products such as …

Customer Support Specialist

Views: 2779 | This job is expired 3 years, 6 months ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Kamaladi, Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Sep. 29, 2020 10:10 (3 years, 6 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 1 year
Professional Skill Required : Communication Teamwork Problem Solving
Other Specification

Competencies Required:

  • Must have good communication skills.
  • Must have good English writing & verbal skills.
  • Able to work proactively.  
  • Ability to identify the severity of the issue. 
  • Able to work with a team and independently as and when required.

Qualification and Experience:

  • Bachelor’s Degree running or completed.
  • At least a year's experience in dealing with customers.

Working Hours: 6 AM to 3 PM
Working Days: Sunday to Thursday

Job Description

  • Direct call with customers to address their queries/issues.
  • Must be available all the time (in duty hours) in live chat (It is a tool to connect with customers directly from the classroom platform to us).
  • Ability to communicate issues to the tech support team.
  • Ability to organize customer issues.
  • Ability to close the issue as soon as possible.
  • Ability to prepare reports on a daily, weekly basis and submit to the supervisor.
  • Should be able to handle issues by himself/herself at first. (for example, when an issue occurs, it needs to be identified by him/her and s/he needs to solve it from her/his end at first. However, if it's more related to the tech side, then only transferring the issue to the tech team)
  • Other tasks as assigned.

This job has expired.

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