• Manage incoming calls and social media related queries in a timely manner;
• Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools;
• Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints and to determine possible causes;
• Provide appropriate solutions and alternatives within the time limits;
• Refer unresolved customer grievances to designated departments for further investigation;
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
• Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers' needs to achieve satisfaction;
• Follow communication procedures, guidelines and policies.

Applying Procedure:

Interested candidates are requested to send their recently updated resume to [email protected] along with a cover letter mentioning your work and academic credentials.

Note: While sending your CV via mail please mention the position you are applying for.

OR,