Paypoint Nepal

Customer Support and Operation …

Paypoint Nepal

Naxal, Kathmandu, Central Development Region, Nepal

Customer Support and Operation Officer

Basic Job Information

Job Category : General Mgmt. / Administration / Operations
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Naxal, Kathmandu, Central Development Region, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Jan. 11, 2019 23:55 (4 months, 2 weeks ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Other Specification

  • Fresher’s can apply but preference will be given to experience one
  • Interpersonal Skills
  • Proficient with Computer
  • Fluency in Verbal and Written communication skills
  • Maintaining Confidentiality
  • Ability to work under pressure and to handle customers of any types
  • Customer Service Oriented
  • Proper handling of customer and active listening to understand customer needs
  • Demonstrate an audible, friendly, professional and well-mannered speaking voice
  • Capable of dealing calmly and politely with public under stressful conditions

Job Description

  • Address customers’ inquiries and complaints through telephone, email, Skype and so on
  • Handle and solve customers’ complaints successfully by investigating their problems thoroughly
  • Assist and advice customers in operating company’s services correctly
  • Ensure excellent service standards and maintain high customer satisfaction
  • Contribute to team effort by accomplishing related results as needed
  • Follow up clients
  • Issuance of circular on behalf of Managers

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