Customer Support
Exotrac

Based in New York, Exotrac is the leading provider of real-time logistics management software for the automotive, manufacturing, retail, and supply chain logistics industries. Exotrac’s innovative and cost-effective Yard Management Software solutions utilize the latest cutting-edge cloud-based and mobile technologies.

Exotrac’s comprehensive, real-time yard management software solutions deliver high functionality and speed at an economical price point, giving businesses freedom from clipboards and walkie-talkies and providing automated yard activity data capture with enterprise-wide visibility.

Each solution is optimized to businesses of varying sizes helping them stay ahead of their competition. Exotrac’s real-time view of the logistics process offers clients increased visibility, verified measurement of vendor compliance, increased employee productivity and efficiency, and real-time exception management.

Exotrac was founded in early 2005 and is privately funded.

Customer Support

Views: 2046 | Apply Before: 1 week, 4 days from now

Basic Job Information

Job Category : IT & Telecommunication > Customer Support
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Part Time
Job Location : Purano Baneshwor, Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Dec. 01, 2018 23:55 (1 week, 4 days from now)

Job Specification

Education Level : Bachelor
Experience Required : More than 1 year
Age : Less than or equals to 35 years
Other Specification
  • At least 1+ years of work experience in an IT Support position
  • Friendly presence and helpful with Professional attitude
  • Good interpersonal skills and ability to work well with others
  • Good problem-solving skills
  • Be present, visible and available to clients requiring assistance
  • Accept general responsibility for the client's equipment and ensure that it is ready for use
  • Must be interpersonal, detail, leadership, analytical and problem-solving
  • Experience in unconventional problem-solving skills required
  • Ability to visualize a problem or situation and think abstractly to solve it
  • Ability to handle constantly changing the flow of traffic
  • Be able to keep track of multiple tasks effectively
  • Ability to Identify, troubleshoot, resolve, and document user system issues

Job Description

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • This position requires a reliable, friendly customer service professional with oral and written communication skills willing to work flexible hours
  • Responsible for fundamental operations of commonly used software, hardware, and other equipment, including, but not limited to Windows 7 and Up, Microsoft Office, Todoist, and other commonly used business applications
  • Exercise patience and professionalism during stressful situations
  • Ability to prioritize and organize individual workflow
  • Contribute to team effort by accomplishing related results as needed
  • Must speak English at an idiomatic level if English is your second language
  • Monitor and respond to support e-mail requests and alerts
  • Ability to deal effectively with a wide variety of company personnel
  • Ability to prioritize and organize individual workflow - highly organized, works independently, flexible and resourceful

Working hours: 6:00 am to 2:00 pm (5 Working Days Monday - Friday)

Note: Position description will be discussed in detail during the VOIP interview. Only short-listed candidates will be contacted. Telephone enquirers will not be entertained.

Applying Procedure

Interested candidate can Send their updated CV at skursh@exotrac.com with the subject “Career Customer Support"

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CONTACT US

Ganapati Bhawan
Min Bhawan Main Road
New Baneshwor
Kathmandu, Nepal

+977 1 4106700

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