• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• This position requires a reliable, friendly customer service professional with oral and written communication skills willing to work flexible hours
• Responsible for fundamental operations of commonly used software, hardware, and other equipment, including, but not limited to Windows 7 and Up, Microsoft Office, Todoist, and other commonly used business applications
• Exercise patience and professionalism during stressful situations
  
• Ability to prioritize and organize individual workflow
• Contribute to team effort by accomplishing related results as needed
  
• Must speak English at an idiomatic level if English is your second language
• Monitor and respond to support e-mail requests and alerts
• Ability to deal effectively with a wide variety of company personnel
  
• Ability to prioritize and organize individual workflow - highly organized, works independently, flexible and resourceful

Working hours: 6:00 am to 2:00 pm (5 Working Days Monday - Friday)

Note: Position description will be discussed in detail during the VOIP interview. Only short-listed candidates will be contacted. Telephone enquirers will not be entertained.

Applying Procedure

Interested candidate can Send their updated CV at [email protected] with the subject “Career Customer Support"

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