Customer Support

Based in New York, Exotrac is the leading provider of real-time logistics management software for the automotive, manufacturing, retail, and supply chain logistics industries. Exotrac’s innovative and cost-effective Yard Management Software solutions utilize the latest cutting-edge cloud-based and mobile technologies.

Exotrac’s comprehensive, real-time yard management software solutions deliver high functionality and speed at an economical price point, giving businesses freedom from clipboards and walkie-talkies and providing automated yard activity data capture with enterprise-wide visibility.

Each solution is optimized to businesses of varying sizes helping them stay ahead of their competition. Exotrac’s real-time view of the logistics process offers clients increased visibility, verified measurement of vendor compliance, increased employee productivity and efficiency, and real-time exception management.

Exotrac was founded in early 2005 and is privately funded.

Customer Support

Views: 3476 | This job was expired 3 months, 3 weeks ago

Basic Job Information

Job Category : IT & Telecommunication > Customer Support
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Part Time
Job Location : Purano Baneshwor, Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Dec. 01, 2018 23:55 (3 months, 3 weeks ago)

Job Specification

Education Level : Bachelor
Experience Required : More than 1 year
Age : Less than or equals to 35 years
Other Specification
  • At least 1+ years of work experience in an IT Support position
  • Friendly presence and helpful with Professional attitude
  • Good interpersonal skills and ability to work well with others
  • Good problem-solving skills
  • Be present, visible and available to clients requiring assistance
  • Accept general responsibility for the client's equipment and ensure that it is ready for use
  • Must be interpersonal, detail, leadership, analytical and problem-solving
  • Experience in unconventional problem-solving skills required
  • Ability to visualize a problem or situation and think abstractly to solve it
  • Ability to handle constantly changing the flow of traffic
  • Be able to keep track of multiple tasks effectively
  • Ability to Identify, troubleshoot, resolve, and document user system issues

Job Description

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • This position requires a reliable, friendly customer service professional with oral and written communication skills willing to work flexible hours
  • Responsible for fundamental operations of commonly used software, hardware, and other equipment, including, but not limited to Windows 7 and Up, Microsoft Office, Todoist, and other commonly used business applications
  • Exercise patience and professionalism during stressful situations
  • Ability to prioritize and organize individual workflow
  • Contribute to team effort by accomplishing related results as needed
  • Must speak English at an idiomatic level if English is your second language
  • Monitor and respond to support e-mail requests and alerts
  • Ability to deal effectively with a wide variety of company personnel
  • Ability to prioritize and organize individual workflow - highly organized, works independently, flexible and resourceful

Working hours: 6:00 am to 2:00 pm (5 Working Days Monday - Friday)

Note: Position description will be discussed in detail during the VOIP interview. Only short-listed candidates will be contacted. Telephone enquirers will not be entertained.

Applying Procedure

Interested candidate can Send their updated CV at with the subject “Career Customer Support"


This job is expired.

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Ganapati Bhawan
Min Bhawan Main Road
New Baneshwor
Kathmandu, Nepal

+977 1 4106700

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