• Manage incoming calls/messages in a timely manner
• Handle customer inquiries and provide accurate, valid, and complete information by using the right methods/tools
• Handle customer complaints, obtain and examine all relevant information to assess the validity of complaints, and determine possible causes
• Provide appropriate solutions and alternatives within the time limits
• Refer unresolved customer grievances to designated departments for further investigation
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken
• Build sustainable relationships and trust with customers through open and interactive communication by identifying and assessing customers' needs to achieve satisfaction
• Follow communication procedures, guidelines, and policies
• Respond promptly to customer inquiries and resolve issues in a timely and effective manner
• Accurately record and update customer information and interactions in our customer database 
• Identify and escalate priority issues to the appropriate department for resolution
• Proactively communicate with customers regarding transaction status, delivery information and inquiries 
• Collaborate with other departments to ensure customer satisfaction and Provide feedback on common customer inquiries and concerns 
• Continuously improve customer service skills and stay up-to-date on company products and policies 
• Ticketing 

Job Timing: 10:00 PM to 5:00 AM 

If you meet the requirements and are interested in this position, please submit your resume and cover letter for consideration. We Look Forward to hearing from you