Neo International

Customer Specialist

Neo International

Customer Specialist

We are the largest brand in Nepal dealing in water purifiers, solar water heaters, kitchen chimneys and other kitchen appliances since over a decade. We have nation wide dealer network through which we sell our products. 

Customer Specialist

Views: 2201 | This job is expired 3 months, 4 weeks ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Client servicing, Customer relationship, Direct marketing
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Battisputali, Kathmandu
Offered Salary : NRs. 22,000.00 - 30,000.00 Monthly
Apply Before(Deadline) : Jun. 06, 2023 23:55 (3 months, 4 weeks ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 3 years
Age : Less than or equal to 35 years
Other Specification

  • Bachelor’s degree in any discipline
  • Age not more than 35 years
  • Minimum of 3 years of proven experience in handling customers
  • Proficiency in Microsoft Office
  • Outstanding written and verbal communication skills
  • Good understanding of management practices and techniques
  • Excellent leadership and interpersonal skills

Job Description

  • Supervising day-to-day operations in the customer satisfaction department
  • Responding to customer satisfaction issues in a timely manner
  • Creating effective customer satisfaction procedures, policies & standards. And coordinating with the team to meet them on a steady basis
  • Maintaining accurate records and documenting all customer service activities and discussions
  • Assessing service statistics and preparing detailed reports on your findings
  • Hiring and training new customer service agents
  • Managing the approved budget of the customer satisfaction department
  • Staying informed on the latest industry techniques and methods

This job has expired.

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