Daraz

Customer Service Representative(Digital Executive)

Daraz

Customer Service Representative(Digital Executive)

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its markets. Daraz’ vision is to be a champion of South Asia serving 100 million customers and businesses by 2030.

For more information, please visit www.daraz.com

Founded in 2015, Daraz is South Asia’s leading e-commerce platform in Pakistan, Bangladesh, Sri Lanka, Nepal and Myanmar. It empowers more than 100,000 active sellers with world-class marketplace technology to reach the fast-growing consumer class in a region of 500 million people. Through Daraz Express and Daraz Pay, it operates the most efficient and digitalised logistics and payments infrastructure in its markets. Daraz’ vision …

Customer Service Representative(Digital Executive)

Views: 3340 | This job is expired 1 year, 6 months ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 1 ]
Employment Type : Contract
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Oct. 12, 2022 23:55 (1 year, 6 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 2 years
Professional Skill Required : Social Media Marketing Management Communication Problem Solving Interpersonal Skills MS Office Suite
Other Specification
  • Bachelor’s Degree in any relevant field or running.
  • Work exposure/ past experience in a related field will be an extra advantage
  • Good in Nepali and English verbal/written communication
  • Ability to work in a fast-paced and pressured environment while remaining proactive, resourceful, and efficient
  • Strong organization skills with a problem-solving attitude
  • Well-versed in Microsoft office tools
  • Excellent written communication skills
  • Having a personal bike/scooter and a valid driving license will be preferred

Job Description

  • Learn E-Commerce systems and processes as and when guided
  • Assist Digital customers with any questions or issues that arise with their accounts via email, social media, and live chat
  • Respond to customer support inquiries as quickly and accurately as possible 
  • Answer to customer queries and complaints as per Company Standard Operating
  • Procedure (SOP). Queries and complaints may relate to order, product, or the process
  • Coordinate with the customer on complaints, escalate the issue to the internal department, and ensure timely follow-up
  • Suggest improvement areas as per customer feedback and self-analysis
  • Maintain interaction quality and productivity as per the set KPI targets & ensure company compliance

This job has expired.

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