Shrestha Amrit Traders Pvt. Ltd is the Services and Solutions provider in the field of office automation, sign & graphics and IT services since 1999. The product line we carry are Photocopy machine, Printers, Digital Press, Wide Format Printers/Scanners and Cameras. The brand portfolio includes Ricoh, Mimaki, Anajet, NBS etc.

Customer Service Representative (Female)

Views: 4204 | This job is expired 6 years, 6 months ago

Basic Job Information

Job Category	:	Secretarial / Front Office / Data Entry
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 1 ]
Employment Type	:	Full Time
Job Location	:	Kathmandu
Offered Salary	:	Negotiable
Apply Before(Deadline)	:	Oct. 18, 2017 23:55 (6 years, 6 months ago)

Job Specification

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	Not Required

Other Specification

Bachelor's Degree Preferred
Proven customer support experience
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, priorities, and manage time effectively

Job Description

Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies

This job has expired.