Customer Service Representative (Female)
Shrestha Amrit Traders
Shrestha Amrit Traders Pvt. Ltd is the Services and Solutions provider in the field of office automation, sign & graphics and IT services since 1999. The product line we carry are Photocopy machine, Printers, Digital Press, Wide Format Printers/Scanners and Cameras. The brand portfolio includes Ricoh, Mimaki, Anajet, NBS etc.

Customer Service Representative (Female)

Views: 3310 | This job was expired 5 months ago

Basic Job Information

Job Category: Secretarial / Front Office / Data Entry
Job Level: Entry Level
No. of Vacancy/s: [ 1 ]
Employment Type: Full Time
Job Location: Kathmandu
Offered Salary: Negotiable
Apply Before(Deadline): Oct. 18, 2017 23:55 (5 months ago)

Job Specification

Education Level: Intermediate
Experience Required: Not Required
Other Specification
  • Bachelor's Degree Preferred
  • Proven customer support experience
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, priorities, and manage time effectively

Job Description

  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies

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