Customer Service Representative (CSR)
Tassi Technologies Incorporation

Tassi is an on-demand transportation network company headquartered in Kathmandu, Nepal. Tassi integrates city transportation for customer and driver-partners onto a mobile technology platform offering peer-to-peer ride sharing, ride service hailing, food delivery, and a bike-sharing system ensuring convenient, transparent, and quick service fulfillment.

Tassi is focused on leveraging the best of technology and building innovative solutions ground-up, that are relevant at global scale.  

Customer Service Representative (CSR)

Views: 1035 | This job expired 3 months, 2 weeks ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Client servicing, Customer relationship
Job Level : Mid Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Baluwatar
Offered Salary : NRs. 10,000.00 - 12,000.00 Monthly
Apply Before(Deadline) : Aug. 23, 2019 23:55 (3 months, 2 weeks ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Professional Skill Required : Verbal Communication Consulting Analytical Writing Deductive Reasoning Critical Thinking
Other Specification
  • Should have public speaking, problem-solving skills
  • Fluency in spoken and written English and Nepali
  • Excellent interpersonal and communication skills
  • Pleasant personality with the presentation
  • Should have creative & logical thinking
  • Knowledge of Accounting
  • Must have knowledge and skills of Nepali Typing
  • Familiar In Social Media (Facebook & Instagram)

Age: More than 20 years

Only interested candidates are requested to apply.

Job Description

  • Provide day-to-day service and direct support to new and existing clients.
  • support sales programs and business objectives to enhance business strategy and achieve goals relative to profitability cost control and organizational effective
  • Should listen to the customers and resolve their problems
  • To attract potential customers by answering product and service questions; suggesting information about other products and services
  • To open customer accounts by recording account information
  • To maintain customer records by updating account information
  • To resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Have to maintain financial accounts by processing customer adjustments.
  • Need to recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Need to prepare product or service reports by collecting and analyzing customer information
  • Contributes to team effort by accomplishing related results as needed

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