Kirana Nepal

Customer Service Representative

Kirana Nepal

Customer Service Representative

We are looking for ambitious and talented individuals with a strong entrepreneurial drive and genuine passion for e-commerce. Join us on an exciting journey which will enable you to explore the business development, strategic marketing, financial planning and much more. We offer a great work environment with a dynamic international team, opportunities for growth and a unique learning culture.

For more details please visit www.merokirana.com

Customer Service Representative

Views: 1900 | This job is expired 5 years, 3 months ago

Basic Job Information

Job Category : Secretarial / Front Office / Data Entry
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Jan. 05, 2019 23:55 (5 years, 3 months ago)

Job Specification

Education Level : Higher Secondary (+2/A Levels/Ib)
Experience Required : More than or equal to 1 year
Other Specification

  • High school diploma or equivalent; college degree preferred
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively


Job Description

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem
  • Selecting and explaining the best solution to solve the problem
  • Expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Go the extra mile to engage customers


This job has expired.

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