Customer Service Representative…

OneTech Pvt. Ltd.

Dillibazar, Kathmandu, Central Development Region, Nepal

This job is expired 5 years, 10 months ago

Customer Service Representative (Female only)

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 2 ]
Employment Type	:	Full Time
Job Location	:	Dillibazar, Kathmandu, Central Development Region, Nepal
Offered Salary	:	NRs. 12,000.00 - 15,000.00 Monthly
Apply Before(Deadline)	:	May. 25, 2018 23:55 (5 years, 10 months ago)

Job Specification

Education Level	:	Higher Secondary (+2/A Levels/Ib)
Experience Required	:	Not Required
Age	:	Less than 28 years

Other Specification

Strong command over spoken English & Nepali.
Highly confident & strong convincing skills
Tech savvy, acquainted with facebook and mobile applications
Strong phone contact handling skills and active listening
Proficient with Microsoft Office (Word & Excel)
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills

Job Description

Open and maintain customer accounts by recording account information
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Maintain financial accounts by processing customer adjustments
Recommend potential products or services to management by collecting customer information and analyzing customer needs
Prepare product or service reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls and calling customers as required
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
resolution
Keep records of customer interactions, process customer accounts and file documents
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Take in-charge of customer related queries and tasks through company website & mobile app
Assist with placement of orders, refunds, or exchanges
Advise on company information
Take payment information and other pertinent information such as addresses and phone numbers
Sell products and services by making phone calls
Utilize computer technology to handle high call volumes
Compile reports on overall customer satisfaction
Data entry
Generate reports
Resolve customer complaints via phone, email, mail or social media