• Learn Daraz systems and processes as and when guided
  
• Answer to customer queries and complaints as per Daraz Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process
  
• Call customers to verify orders or to learn about their overall customer experience
  
• Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up
  
• Maintain the call quality and productivity as per the set KPI targets & ensure company compliance
  
• Suggest improvement areas as per customer feedback and self-analysis
  

Qualification required:

• Minimum Bachelors degree required
  
• 0-1 year relevant experience in the form of internships or full time job
  
• Call center experience strongly preferred
  
• Good in Nepali and English verbal/written communication
  
• Excellent people handling skills - calm, soft-spoken and persuasive
  
• Good in system handling skills (MS Office experience)
  

What we offer:

• International working environment in a start-up setting, and a unique opportunity to learn from the best in ecommerce and online marketing
  
• Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
  
• Five days a week (Monday to Friday), 9 AM to 6 PM working hours
• Benefit package: Provident Fund, Gratuity, Fuel Expenses, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up