Foodmandu is an e-commerce company providing on-demand food delivery service inside Kathmandu, Lalitpur, and Bhaktapur and Pokhara as well. We are the first company in Nepal with innovative concept of connecting foodies with the most popular restaurants in the city and delivering customer's orders at their door-step.

Customer can order food via our website www.foodmandu.com or our mobile app available on Android and IOS platforms. Having started its operation in 2010, Foodmandu has now grown to 250 plus team members serving 300000+ customers from the widest range of 800 plus partner restaurants.

We are looking for some energetic individuals with good interpersonal and communication skills for our customer service team. Be a part of the rapidly growing online service company. There are vacancies for following position at the moment.

Foodmandu is an e-commerce company providing on-demand food delivery service inside Kathmandu, Lalitpur, and Bhaktapur and Pokhara as well. We are the first company in Nepal with innovative concept of connecting foodies with the most popular restaurants in the city and delivering customer's orders at their door-step.

Customer can order food via our website www.foodmandu.com or our mobile app available on Android and IOS …

Customer Service Representative

Views: 4654 | This job is expired 7 years, 8 months ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	mid
No. of Vacancy/s	:	[ 0 ]
Job Location	:	Kathmandu
Offered Salary	:	None
Apply Before(Deadline)	:	Aug. 23, 2016 00:00 (7 years, 8 months ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Not Required

Other Specification

Excellent verbal and written communication skills in both Nepali and English
Proper handling of customer and active listening to understand customer needs
Demonstrate an audible, friendly, professional and well-mannered speaking voice
Having good working knowledge of basic computer applications
Capable of dealing calmly and politely with public under stressful conditions
Ability to make logical and quick decision in difficult situation
A team player with problem solving skills
Ability to multi-task, prioritize and manage time effectively
Ability to withstand criticism and irritated people
Experience in customer service related work will be a plus.

Job Description

Key Roles & Responsibilities:

Answer phone calls and respond to customer inquiries regarding products and services
Handle and process online and telephonic orders
If needed, recommend restaurants or food to the customers based on their service needs
Mobilize delivery staffs in wise, effective and efficient manner
Ensure excellent service standards and maintain high customer satisfaction
Know the company’s products and services and stay updated with the related issues
Promptly identify and resolve customer issues and follow up to ensure resolution
Contribute to team effort by accomplishing related results as needed

This job has expired.

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