We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the primary point of contact for our customers, providing exceptional service and support. The ideal candidate possesses excellent communication skills, problem-solving abilities, and a genuine commitment to ensuring customer satisfaction.

Responsibilities:

• Establish and maintain positive relationships with customers by delivering excellent service and resolving issues in a timely and efficient manner
• Identify and assess customer needs to provide accurate and effective solutions
• Develop a comprehensive understanding of our products or services to provide accurate information and guidance to customers
• Stay updated on product/service changes, updates, and promotions
• Accurately document customer interactions and transactions in the customer relationship management (CRM) system
• Provide feedback to the management team on recurring issues and contribute to the improvement of processes
• Communicate proactively with customers regarding job demands and information
• Effectively convey complex information in a clear and understandable manner

Qualifications:

• Bachelor degree/ high school diploma
• Atleast 2-3 years of previous experience in customer service or a related field is preferred.
• Able to work independently and coordinate with team members
• Good communication skills
• Ability to learn new technologies quickly