Job Type: Full Time (Day Shift & Evening Shift) 
Duty Timings: Flexible Duty Hours 
Salary: Basic pay along with overtime and Night Allowances 

SCOPE OF ROLE: 

We have tons of foodies calling us every day to place orders, change orders and to check on how  far away their food is till it reaches their bellies. This is a crucial role as CSR guides all our riders,  restaurant partners and foodies to fulfill one promise – delivery hot food as fast as possible. 

Do you think you are up for the challenge? 

Here’s what you need: 

• Having a Bachelor’s degree in management or equivalent field, 
• Experience in customer service or hospitality industry is a plus, 
• Having good working knowledge of basic computer applications, 
• A good listener and with an empathetic ear to understand customer’s needs, 
• Be able to speak in a friendly, professional and well-mannered tone. 
• Brownie points if you  are a foodie too. Remember, it takes one to know one, 
• Be capable of dealing calmly and politely with hangry customers waiting for their orders, 
• A quick decision maker and a logical thinker under difficult situations, 
• Teamwork makes the dream work. 
• Work and collaborate with our army of CSR team  members to adapt and solve problems, 
• Ability to multi-task, prioritize and manage time effectively, 
• Hangry + customer is a challenging situation. Have the ability to withstand criticism and  maintain a cool head. We promise they come around, 
• Our customers come from all walks of life. Have the ability to converse effortlessly with  them be it in Nepali or English.

Here’s what you’ll be doing: 

• Receive phone calls from customers inquiring about restaurant partners and their offerings. 
•  Understand customers food mood. Every customer is different and craves a different meal. 
•  Analyze and make the best suggestion to fit their food mood. 
• Handle and process online and telephonic orders,
• Our delivery team is the front-line warriors and often need assistance with regards to order  pickup and delivery. Mobile them in a wise, effective and efficient manner 
• Keep our foodies coming back for more. Ensure excellent service standards and maintain  high customer satisfaction 
• Stay up to date with our restaurant partner’s offerings and any recent issues 
• Promptly identify and resolve customer issues and follow up to ensure resolution, 
• Contribute to team effort by accomplishing related results as needed.