Customer Service Representative

Views: 6218 | This job was expired 10 months ago

Basic Job Information

Job Category: Others
Job Level: mid
No. of Vacancy/s: [ 5 ]
Job Location: Kathmandu
Offered Salary: None
Apply Before(Deadline): Apr. 20, 2017 00:00 (10 months ago)

Job Specification

Education Level: Intermediate
Experience Required: Not Required
Other Specification
  • Computer Literate
  • Known to multi languages-English, Hindi, and Nepalese.
  • Good personality, smiley, neat and clean.
  • Takes the responsibilities and presents in manner.
  • Hard working, punctual, value driven.
  • Eight months probation period.
  • Willing to work in any condition, any time
  • Never been involved in strikes, and other unnecessary obstacles.
  • Can be terminated by the Company if found guilty in unwanted activities.
  • Must participate in-house technical training before job placement.
  • Must be the follower of Company rules and regulations.
  • Can tender resignation in unwilling to work in advance of two week

Job Description

Objectives of Job: Provide Customer Service maintaining a Brand value of the company.
Reports To: Customer Service Manager

Areas of Responsibilities:

General:

  • Provide the best possible service through the practice of a customer first ethic.
  • Develop teamwork to establish best practice in customer services department.
  • Phone handling including ticketing, booking, transferring calls to requested departments.
  • Undertake special project as assigned by superiors.
  • Ensure adequate cash level, handle cash in a competent ethic manner.

Food Counter:

  • Selling, serving and cash handling of food and beverage items.
  • Cleaning, maintenance and security of equipments, utensils.
  • Store, stock count, check and verify of Food items and other related items.

Ticketing:

  • Ticket selling and maintaining stocks.
  • Managing advance tickets sell.
  • Record keeping of passes and complementary tickets.
  • Cash handling.
  • Maintain friendly interactions with customers.
  • Response to the customers with manner in their inquiry.

Booking:

  • Booking tickets, providing information on movie and show time to the customers.
  • Cancel or edit booking as per request from the customers.
  • Transfer different calls to requested departments.
  • Record and convey massage to the directors.

Roles:

  • Customer Service Representatives are directly related to customer services. They are like informer for the company in sense of movie, price and available of tickets, foods.
  • CSRs are likebridge between customers and company.
  • They are responsible to maintain Brand Value of the company.

Salary and other Benefits:
Over Time eligible.
Other benefits are as per policy of the company.


This job is expired.

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Min Bhawan Main Road
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Kathmandu, Nepal

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