Sajilo Marmat Sewa (SMS), established in June 2017, is Nepal’s first service marketplace based in Kathmandu valley that provides handyman services. The operation model is based on the concept of shared economy where skilled professionals use SMS as a platform to get more jobs. 

Registered professionals have to follow a set of well-established service delivery process and pricing framework that ensures quality and responsive service for customers. 

Essential Duties and Responsibilities 

• Managing and handling phone call and social media leads. 
• Assigning technician to clients and handling orders. 
• Maintain daily database and keep record of customer interaction. 
• Handle customer complaints, provide appropriate solutions and alternatives within the  time limits and follow up to ensure resolution. 
• Identify and assess the customer’s needs to achieve satisfaction. 
• Calling existing clients to take service feedback. 
• Weekly and monthly report preparation of customer accounts and information. 

Job Specification 

• Qualification: Bachelors running (Fresher with good communication skills are encourage to  apply) 

Required Skills and Knowledge: 

• Excellent communication and writing skills in both English and Nepali. 
• Active listening skills and interpersonal skills. 
• Customer Orientation and ability to respond/adopt the different style of characters. ∙ Should have basic skills related to MS-Excel and MS-Word.
• Language 
• Proficiency in Nepali and English