Customer Service Representative

BusSewa is common online platform for online bus ticketing, where bus operators list their bus and passengers find right choices of bus/seats.With objective of bringing convenience, economy, professionalism, transparency, enabling Bus Operators into digital environment, for accelerating their business through Internet Of Things introduced the concept of online bus ticketing first time in Nepal since 2071 BS. During the course 4 years, we are happy to be associated with more than 80 bus operators in 120 routes. With the state of the art technology, the bus operators are empowered to manage and promote the daily business activities.

Public transportation is main means of travel in Nepal as more than 90% travelers have access to only public transport. However, it is considered as inconvenient and hassle to travel in public transport mainly because of the way it is managed and operated. The objective of BusSewa is to make public transport more accessible, accountable, transparent & preferable by the use of technologies. Most of our features & operations are designed towards convenience & safety of passengers.

BusSewa is an attempt to solve most of the management issues by digitizing bus operator, automating most of critical processes (queue management, bus management, revenue reporting, etc.) and enabling technologies for convenient mobile ticketing for customers. Our software solution support stakeholders of public transportation at both demand and supply end.

Customer Service Representative

Views: 887 | This job expired 2 months ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service
Job Level : Entry Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Kathmandu, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Mar. 17, 2019 23:55 (2 months ago)

Job Specification

Education Level : Intermediate
Experience Required : Not Required
Other Specification

  • Good communication skills
  • Fair knowledge of MS Word, Excel and social media
  • A good team player with working attitude, attentiveness and willing to learn
  • Flexible with timing (Should work on Morning shift or Evening Shift)
  • +2 pass can apply
  • Freshers are encouraged to apply

Job Description

  • Coordinate with bus operators
  • Handle customer inquiries through Phone/Chat/Social Media
  • Assists passengers with required information from issuing ticket to boarding the bus
  • Support the team in overseeing the department’s operation

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