Primuson

Customer Service Representative

Primuson

Kathmandu
Key Skills: Multi Tasking Communication Skiils

Customer Service Representative

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Customer relationship
Job Level : Mid Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Kathmandu
Offered Salary : Negotiable
Apply Before(Deadline) : Mar. 25, 2019 23:55 (1 month, 4 weeks ago)

Job Specification

Education Level : Bachelor
Experience Required : More than 1 year
Professional Skill Required : Multi Tasking Communication Skiils
Other Specification
  • Proven customer support experience
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, priorities, and manage time effectively
  • Effectively manage large amounts of incoming email/chat/calls
  • Identify and assess customer’s need to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Willing to work on night shifts and public holidays

Job Description

  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Build sustainable relationships of trust through open and interactive communication

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