Kathmandu Alfa Beta Institute

Customer Service Officer

Kathmandu Alfa Beta Institute

Customer Service Officer

Alfa Beta has gloriously completed 33 years in the field of International Education Consulting and is proudly representing more than 500 institutions from over 18 countries. Since its establishment, the organization has been dedicated to helping students make the right choice of their education and future careers globally. 

As a member of the AIRC and Prometric authorized Service Provider, we follow a very strict guideline of operations and have developed our working procedures accordingly. In these years we have grown to ten centers across the country and an onshore center in Sydney Australia. We are today the largest study abroad and test preparation center in Nepal touching and changing the lives of over ten thousand students annually.

We have been an AIRC certified company for more than a decade. Alfa Beta is the largest English testing center for Pearson, TOEFL and IDP IELTS (through our sister concern Deeya Management & Consulting Services) in Nepal and tests over 1,00,000 students annually. Alfa Beta was awarded by IDP IELTS as “Nepal’s No.1 Business Partner” for seven consecutive years from 2017 to 2023.

We believe that there is a tremendous potential in every individual and all that is needed to tap this potential is to give the individual the space to grow and explore.

Alfa Beta has gloriously completed 33 years in the field of International Education Consulting and is proudly representing more than 500 institutions from over 18 countries. Since its establishment, the organization has been dedicated to helping students make the right choice of their education and future careers globally. 

As a member of the AIRC and Prometric authorized Service Provider, we follow a very strict …

Customer Service Officer

Views: 1301 | This job is expired 6 years, 4 months ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Customer Support, Sales/ Marketing, Telemarketing
Job Level : Mid Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Buddhanagar, Kathmandu, Central Development Region, Nepal
Offered Salary : NRs. 15,000.00 - 35,000.00 Monthly
Apply Before(Deadline) : Nov. 30, 2017 23:55 (6 years, 4 months ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 2 years
Gender : Female
Professional Skill Required : Energetic Humble And Friendly Smart Charming Communication
Other Specification

  • Ability to deliver effective customer services
  • Excellent verbal and written communication and interpersonal skills
  • Proficient in the use of Information technology tools, including Microsoft Office and experience in the use of databases
  • Ability to work collaboratively in a team
  • Excellent ability to organise and self-manage the workload 
  • Experience in working within a legislative or regulatory environment is desirable


Job Description

  • Listen and respond to customers’ needs and concerns
  • Provide information about our services 
  • Record details of customer contacts and actions taken
  • Create and Maintain good relationship among the clients 
  • Provide necessary inputs where required to boost the business. 
  • Career Counsel the students whenever necessary 
  • Event Management

This job has expired.

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