• Maintaining a positive, empathetic and professional attitude toward customers at all times
• Responding promptly to customer inquiries
• Communicating with customers through various channels
• Acknowledging and resolving customer complaints
• Knowing the company’s background along with its products and marketing strategies inside and out so that you can answer questions
• Processing orders, forms, applications, and requests
• Keeping records of customer interactions, transactions, comments and complaints
• Communicating and coordinating with all the departments as necessary
• Providing feedback on the efficiency of the customer service process
• Managing a team of junior customer service representatives
• Ensure customer satisfaction and provide professional customer support
• Regular coordination with partner organizations and playing a major role in expanding it

Applying Procedure:

Interested applicants are requested to drop their CV and Cover Letter mentioning the position they are applying at [email protected].

OR,