A Reputed Company

Customer Service Officer

A Reputed Company

Customer Service Officer

Executive Search Service of merojob specializes in recruiting best fit candidate for the client organization in various industries. We are also involved throughout more of the hiring process, conducting detailed interviews and presenting candidates to the client organizations selectively. Our process, involves analyzing the need of roles, screening and approaching right candidate, conduct preliminary interviews, facilitating the overall process from interview to selection.

Please be assured that your information are strictly kept confidential with merojob (Executive Search) and any details of your application shall only be shared to client only after proper consent.

Executive Search Service of merojob specializes in recruiting best fit candidate for the client organization in various industries. We are also involved throughout more of the hiring process, conducting detailed interviews and presenting candidates to the client organizations selectively. Our process, involves analyzing the need of roles, screening and approaching right candidate, conduct preliminary interviews, facilitating the overall process from interview to selection.

Please …

Customer Service Officer

Views: 813 | This job is expired 6 years, 1 month ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Customer Support
Job Level : Mid Level
No. of Vacancy/s : [ 2 ]
Employment Type : Full Time
Job Location : Kathmandu, Central Development Region, Nepal
Offered Salary : Negotiable
Apply Before(Deadline) : Mar. 21, 2018 18:30 (6 years, 1 month ago)

Job Specification

Education Level : Under Graduate (Bachelor)
Experience Required : More than or equal to 2 years
Other Specification
  • A bachelor degree in business, marketing or computing
  • Ability to explain complex issues verbally and in writing, in plain language
  • Strong customer focus and experience in providing excellent customer service
  • Experience solving complex customer queries
  • High level of attention to detail and accuracy
  • Demonstrated ability to work under pressure
  • Ability and willingness to work both in a team
  • Ability to take a high volume of calls
  • Enthusiasm for learning and development

Job Description

  • Co-ordinate for local movements and move the stock between the location
  • Movement of stocks between, Factory, Third party and godown
  • Tracking  compliance of Finished goods (manual)
  • Follow-up for payments from customers 
  • Attending calls of customers, providing them account balance and stocks against orders received 
  • Getting payement receipts through mail from customers, print the copy
  • Recievable entry in system against customers
  • Reviewing bank Gurantees and exposure
  • Communicating for BG renewal/revoke/new BG etc
  • Intimating the IT team to update the masters against BG revisions
  • Bank Reconciliation and recievable entries of previous day 
  • Intimate for check bouncing to customes
  • Getting bank statement and memo against check bounce
  • Update the tracker of customers bounce history and bucketing the bouncing based bouncing history
  • Co-ordinate for blocking the customer based on approval
  • Maintain customer account and debtor balance. Circulating over mail
  • Co-ordination with bank for delayed clearance of cheque
  • Attending daily transportation issues, co-ordinating with transporters for trucks.
  • Follow-up for production booking and movement of stocks from factory/3P
  • Attending customer grivances issues and closing the same
  • Attending Primary freight vendors issues, co-ordinating for damages, shortages, recovery, re-conditioning etc
  • Checking of local transportation bills
  • Cash discount calculation and pass Credit note for cash customers, calculate OD interest, raise Debit/Credit notes and commmunicate to customers
  • Raising debit note to customes against Overdue (interest) amount
  • Circulating customer wise ledger for all customers for account reconciliation
  • Help to finance department for month end closing activity
  • Collection of quotes for local movements, rate comparision and co-ordinating for agreement renewals
  • Collection of quotes for primary freight, rate comparision and co-ordinating for agreement renewals
  • Local and Primary freight vendor rate negotiation
  • Initiating for new godown, agreements, renewal of agreements
  • Coordination and planing for Damage stock take back 
  • Engaging and motivating the service provider for better service

This job has expired.

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Since its inception in 2009, Merojob has been at the forefront of connecting job seekers and employers in Nepal. The goal is to provide a comprehensive platform for job seekers to find jobs in Nepal and for employers to find the right fit for their organization. We pride ourselves on being a reliable bridge between hiring employers and job seekers and have established ourselves as a national leader in recruitment solutions. Read more...

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Ganapati Bhawan
Min Bhawan Main Road
New Baneshwor
Kathmandu, Nepal

+977 1 4106700
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