Primary Responsibilities:

• Operational
• Patient Care Management
• Patients and Visitors Information System
• Home Service
• Counseling
• Call Center
• Team Management
• Coordination
• Grievances Management
• General
• Customer Care Management
• Reporting
• Gathering Patient Information and circulating it to the concerned department

Other Responsibilities:

• Utilize resources to troubleshoot and resolve patient issues.
• Communicate effectively and professionally with patients, teammates and healthcare professionals.
• Supervising day-to-day operations in the customer service department.
• Responding to customer service issues in a timely manner.
• Developing customer service policies and coordinating with the team to meet them on a steady basis.
• Implementing an effective customer loyalty program.
• Maintaining accurate records and documenting all customer service activities and discussions.