No. of Vacancies: 1

Job Location: Kathmandu

Job Description: 

• To ensure millions of customers at Sastodeal are receiving exceptional customer experience
  
• Designing and managing customer service life cycle 
  
• Managing and monitoring customer response team & coordinate with other department heads to provide best customer experience
  
• Establish and Monitor Commercial KPIs
  
• Coordinate with sales & marketing team to ensure customer growth and repeat customer growth
  
• Work closely with senior management to design and implement customer retention programs
  
• Work closely with BI team to keep a close watch on customer behavior, life-cycle, competition, customer psychology, product behavior and make recommendation to senior management
  
• Take ownership of customer issues to ensure quick & proper solutions are offered 
  

 What’s expected:

• To be disruptive & innovative 
  
• To lead by example 
  

Qualification / Skill Set Requirement:

• BBA / MBA – specialization in marketing / customer service (preferred) or any related field 
  
• Minimum of 2 years of experience in similar field
  
• Experience in handling large number of customer base
  
• Problem-solving ability, ability to handle pressure
  
• Great understanding of market demands and customer behavior across all demographic & income levels
  

Job Hours: Sunday to Friday – 9:30 AM to 5:30 PM (any work hours beyond that will be paid in pizza & beer)

TO APPLY:

Please email your Resume / CV along with a Cover Letter to [email protected] by March 31, 2018. Please mention the position you are applying in the email Subject Line itself.

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