We are seeking a dynamic and personable Customer Service Lead to be the first point of contact for students, visitors, and partners. The ideal candidate will play a key role in organizing and leading the front desk team to manage inquiries, providing accurate information about our programs and services, converting prospects into enrolled students, and maintaining smooth front-office operations.

Key Responsibilities

• Greet and assist visitors, students, and parents in a friendly and professional manner.
• Strive to learn about our services thoroughly and provide clear and accurate information about ULCI’s tests, courses, and services.
• Handle inbound calls, emails, and in-person queries promptly and effectively.
• Register walk-in inquiries and maintain daily visitor and prospect records.
• Follow up with potential students to ensure conversions and admissions.
• Coordinate with internal departments to support student onboarding and service delivery.
• Manage front desk operations, including appointment scheduling and record keeping.
• Uphold ULCI’s reputation for professionalism, hospitality, and reliability.

What We Offer

• A professional and collaborative work environment.
• Opportunities for growth and development within South Asia’s leading test center.
• Competitive salary commensurate with experience.
• Free Lunch
• Sick leave and accrued leave