• Manage large amounts of incoming messages
• Generate sales leads by reaching out to potential customers
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Co-ordinate with the sales and marketing department 
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies

Interview Process: There will be three tests:

• One for basic computer usage
  
• Next one is for Reading Comprehension Practice Test
  
• Final one will be for English Conversion Test
  

Applying procedure:

Please send your application via email: [email protected]

OR,