MOHAR (Mohar Digital Pvt Ltd) is the First Fintech company of Nepal to provide Digital Payment Services with multi-purpose Mohar Pay (Contactless) Card

Customer Service Associate

Views: 1301 | This job is expired 4 years, 1 month ago

Basic Job Information

Job Category	:	Marketing / Advertising / Customer Service
Job Level	:	Entry Level
No. of Vacancy/s	:	[ 15 ]
Employment Type	:	Full Time
Job Location	:	Around Kathmandu
Offered Salary	:	NRs. 15,000.00 - 20,000.00 Monthly
Apply Before(Deadline)	:	Feb. 27, 2020 23:55 (4 years, 1 month ago)

Job Specification

Education Level	:	Under Graduate (Bachelor)
Experience Required	:	Less than or equal to 2 years
Age	:	Less than 25 years
Professional Skill Required	:	Persuasive Customer Relationship Management Communication Negotiation Sales And Marketing Customer Service Record Management Interpersonal Skills Computer Operation

Other Specification

Good verbal and written communication skills –ability communicate well with customers from different backgrounds. They can quickly change their approach to the interaction based on the customer’s experiences and situations
Customer service –skilled at helping people efficiently, patience, cooperative and hospitable, customer focused, general consulting
Conflict management – customers often only call a company if they’re experiencing a problem with a product or service, so customer service officers are skilled at de-escalation and conflict management
Record management – customer service officers are skilled at managing customer records, which includes remembering the details of the interaction and any questions that require follow up
Patience – customer service officers exhibit a high level of patience, especially since they often work with customers who are difficult to help
Computing and technical skills – Computer and office packages, Comfortable with POS handling. General connectivity and issues of computer and printers.
General Accountability skills – Record keeping, Cash and bank management, Reconciliation of transection in system and bank.
Multitasking- Skills and ability, Work under pressure
Adhere to dress code and Discipline

Job Description

We are looking for a Customer Service Associate to work and handle our Customer service center. The Customer Service Associate will be instrumental in customer retention by addressing concerns and product (Cards) issues, and by communicating in a professional, and positive manner.

Responsible for card sales after KYC update, form fill-up, proper documentation and verification
Top-up user cards, collect cash and maintain records of it on daily basis
Responsible for answering customer questions through a variety of means, such as online chats, email, or phone calls
Refund the card owners after validating the user with corresponding ID or to nominee
Upload and download transactional data from the system, print the report of the terminal and reconcile it
If customers call a company with product or service issues, help resolve simple problems or redirect/escalate those problems to the appropriate support team or department
Maintain and update customer record
Assist sales team in boosting sales and performance
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
He/she will assist our customers with product (Cards) inquiries in proficient and friendly manner
Maintaining confidentiality of information
Understanding of company product, services, and policies
Performing other duties as the need arises