Kirana Nepal

Customer Service Associate

Kirana Nepal

Customer Service Associate

We are looking for ambitious and talented individuals with a strong entrepreneurial drive and genuine passion for e-commerce. Join us on an exciting journey which will enable you to explore the business development, strategic marketing, financial planning and much more. We offer a great work environment with a dynamic international team, opportunities for growth and a unique learning culture.

For more details please visit www.merokirana.com

Customer Service Associate

Views: 1655 | This job is expired 7 years ago

Basic Job Information

Job Category : Sales / Public Relations
Job Level : mid
No. of Vacancy/s : [ 2 ]
Job Location : Kathmandu
Offered Salary : None
Apply Before(Deadline) : Apr. 10, 2017 00:00 (7 years ago)

Job Specification

Education Level : Higher Secondary (+2/A Levels/Ib)
Experience Required : Not Required
Other Specification
  • Excellent customer service skill
  • Good verbal communication skill
  • Should be flexible in work timing

Job Description

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customer

This job has expired.

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