Customer Service Agent
Le Fabec Fashion

Le Fabec Fashion Pvt. Ltd. is a shopping platform with online and offline presence in the market with the target consumers of male and female both. It is one of the leading retail companies in Nepal for apparels which operates through  retailing and electronic-retailing (e-tailing). Within short span of time, it has been able to stand out among the crowd of e-tailing business with specialization on consumer shopping experience. 

The purpose of the company is to provide reliable shopping experience. It envisions to be the top retail of Nepal. The mission of the company is to pioneer after sales service in Nepal for delivering a reliable shopping experience, and facilitating buyers with offline and online shopping, added delivery service.

Customer Service Agent

Views: 729 | This job was expired 5 days, 10 hours ago

Basic Job Information

Job Category : Marketing / Advertising / Customer Service > Customer relationship, Online support
Job Level : Entry Level
No. of Vacancy/s : [ 1 ]
Employment Type : Full Time
Job Location : Gairidhara Road, Kathmandu, Nepal
Offered Salary : NRs. 13,500.00 Monthly
Apply Before(Deadline) : Dec. 09, 2018 23:55 (5 days, 10 hours ago)

Job Specification

Education Level : Bachelor
Experience Required : Not Required
Professional Skill Required : Good Communication Skills Persuasive
Other Specification
  • Bachelor's Degree completed
  • Fast Typing 
  • Able To Use Social Media Platforms 
  • Grammatically Correct English 
  • Should have wheeler and license
  • Nepali-English Correct Spelling 
  • Good Communication Skills Persuasive
  • Should be willing to work during rush hours
  • Should be flexible to work according to office requirements
  • Might need to take over queries from home as well
  • Polite and courteous in language

Job Description

  • Serve customers by providing product and service information; resolving product and service problems
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed
  • Coordinate with Delivery Department to make sure the product is delivered on time. Cross-check cancelled or postponed orders
  • Coordinate with Inventory Management Department to make sure the cancelled products are re-entered in the system and stock adjustments are made

Note: Candidate must have 2 wheeler and license


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