• Agent need to coordinate with the customer on their complaint
  
• Escalate customer complaints to internal department and follow up
  
• Coordinate with customer on their complaints through calls, SMS or emails
  
• Discuss critical and chronic issues with their reporting authority
  
• Maintain the call quality and productivity as per the set target & ensure company compliance
  

Qualities we are looking for:

• Good in Nepali and English communication
  
• Good in customer handling
  
• Good in system handling skills (computer and MS office literacy)
  
• Minimum Bachelor's degree required
  
• 1 year relevant experience; call center experience strongly preferred
  

We Offer:

• Unparalleled personal and professional growth opportunities
  
• Unique opportunity to learn about e-commerce and scale-up the concept in Nepal
  

Benefits:

• PF, Gratuity, Fuel Expenses, Mobile top-ups and data pack, full body checkups once a year
  

Applying Procedure:

Interested and eligible candidates are requested to forward their updated resume with cover letter [email protected]

OR,