• Learn Daraz systems and processes as and when guided
• Assist Digital customers with any questions or issues that arise with their accounts via phone, email, and webinars
• Respond to customer support inquiries as quickly and accurately as possible  
• Answer to customer queries and complaints as per Daraz Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process
• Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow-up
• Maintain the interaction quality and productivity as per the set KPI targets & ensure company compliance
• Suggest improvement areas as per customer feedback and self-analysis

Benefits

• An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
• Five days working week 

Benefit Package:

• Social Security Fund
• Employee Discount
• Mobile top ups and data pack
• Accidental Insurance
• Medical Insurance
• Full annual health check-up