• Plan and lead customer and seller experience centric projects (local as well as regional) to ensure that they are completed in a timely manner
• Plan by preparing a PMO and align the members who are to be the part of the project
• Monitor progress of each and every task under the PMO and keep all stakeholders informed on the progress
• Act as a main POC for all the new regional customer and seller centric projects
• Report and escalate to the management (weekly, biweekly, monthly) by producing reports and presenting the findings and progress
• Delegate project tasks to the junior members of the team where needed and get feedback from the internal departments if it has to do with the internal teams in the company
• Perform other adhoc tasks and duties within the scope, spirit, and purpose of the job as assigned
• Continue developing improvements and embed successful change projects
• Work effectively with all the peers and the stakeholders like commercial, finance, marketing, operations, and so on to enhance customer and seller experience
• Lead the projects which have the direct or indirect impact on customer and seller experience
• Lead the customer retention project working closely with the management and the onsite team
• Promote the importance of customer feedback and learning throughout the business
• Develop holistic customer/seller journeys and shaping all touchpoints: call, digital, helpdesk, checkout points, and social media interactions, in order to drive customer satisfaction across all stages of the journey

Requirements 

• Bachelor Degree in the relevant field and at least 3 years of experience in project management field
• Minimum 3 to 4 years of experience in related field / industry
• Must have the Knowledge and experience in project management
• Should be a team player, Proactive & Initiative
• Excellent verbal / written communication skill

Competencies

• Technical
• Communication
• Initiative
• Decision Making/Judgement
• Team Player

What we offer

• International working environment, and a unique opportunity to learn from the best in e-commerce and business growth
• A platform to learn from Alibaba’s world-leading ecosystem 
• Rigorous training and exposure in team management, leadership, business analytics, and operations. 
• An opportunity to train the next generation of business leaders 
• Competitive salary and incentive package 
• Health & Medical insurance