• Manage Customer Experiences across all support channels (phone, email, social, chat)
• Lead vision for channel strategy, vendor footprint and next generation service experience
• Manage customer escalations and processes associated with timely and effective customer issue remediation
• Define and drive adoption of best practice around customer engagement
• Facilitate Customer Experience focus groups with customers, volunteers and staff
• Work closely with internal partners to plan and execute strategic initiatives
• Create standardized playbooks and interventions for each point in the customer journey
• Develop key benchmarks and measures of success for customer experience
• Implements and monitors improved governance, standardized process and procedures 
• Leads the development of new solutions to meet customer’s changing expectations

What’s expected:

• To be disruptive & innovative 
• To lead by example

Job Hours: Monday to Friday – 9:00 AM to 6:00 PM 

Other Benefits: PF, Gratuity, Medical & Accidental Insurance, sim card

Applying Procedure:

Please email your Resume / CV along with a Cover Letter to [email protected] by 1st June, 2019. Please mention the position you are applying in the email Subject Line itself.

OR,