• Greets and register all customers into the clinical management system with utmost accuracy and details
  
• Directs customers and help/guide them with any required details; including handling incoming calls
  
• Demonstrates appropriate discretion and judgment when handling sensitive and confidential information
• Manage the reception area to ensure effective telephone and e-mail communications both internally and externally to maintain professional image and as per agreed SOPs
• Cash handling – ensuring that the customer is billed with utmost accuracy
• Keep the reception area clean, tidy and free from clutter always
  
• Ensure that each customer is attended within the permissible time to reduce wait times and maximize customer experience
  
• Educate customers on the process involved in the visa medical check-up
  
• Deal with complaints or problems
  
• Inform other employees of visitors’ arrivals or cancellations
  
• Make travel arrangements and schedule meetings based on all partners’ itineraries
  
• Order supplies and equipment when required
  
• Update shift diaries and report maintenance issues
  
• Deal with all general enquiries, explain procedures process flow and make new and follow-up appointments
  
• Advice patients of relevant charges for private services, accept payment and issue receipts for same
  
• Coordinate with multiple departments to ensure necessary approvals etc. for timely deliverables
  

Applying Procedure:

Eligible candidates are requested to forward their updated resume to kathmandu.hr@stemzglobal.com and CC to: [email protected]

OR,