• Answer to customer queries and complaints as per Daraz Standard Operating Procedure (SOP). Queries and complaints may relate to order, product or the process
• Learn Daraz systems and processes as and when guided
• Coordinate with the customer on complaints, escalate the issue to internal department and ensure timely follow- up to ensure customer experience
• Maintain the call quality and productivity as per the set KPI targets & ensure company compliance
• Suggest improvement areas as per customer feedback and self-analysis. Involve in various customer experience surveys and projects

Benefits

• An international working environment in a start-up setting, and the unique opportunity to learn from industry leaders, including Lazada and Alibaba teams
• Work closely with country and group level management to build e-commerce in Nepal
• Hands-on experience in leading a team and growing a business
• Rigorous training and exposure in team management, leadership, online marketing, business analytics and operations
• Five days working week 
• Benefit package: Social Security Fund, Fuel Expenses, Employee Discount Voucher, Mobile top ups and data pack, Accidental Insurance, Medical Insurance, Full annual health check-up