Customer Care Manager
MV Dugar Group
MV Dugar Group with its business legacy of 140 years, is a leading commercial conglomerate in Nepal. The Group has already carved out a proud niche in the sector of Automobiles, Banking, Insurance, Agro Solutions, Cold storage and Hydro-power. MV Dugar Group request applications from the dynamic candidate to fulfill the following positions. “Join us because you are a TEAM PLAYER, not because you are a STAR”

Customer Care Manager

Views: 1471 | This job was expired 2 months, 3 weeks ago

Basic Job Information

Job Category: Marketing / Advertising / Customer Service
Job Level: Mid Level
No. of Vacancy/s: [ 1 ]
Employment Type: Full Time
Job Location: Kathmandu, Nepal
Offered Salary: Negotiable
Apply Before(Deadline): Feb. 26, 2018 23:55 (2 months, 3 weeks ago)

Job Specification

Education Level: Bachelor
Experience Required: More than or equals to 2 years
Professional Skill Required: Communication Skill Problem Resolving Skill
Other Specification
  • At least 2+ years of experience in a similar position
  • Excellent client-facing  communication; analytical  and problem resolving skills
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques ,customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead 
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • Self-motivated, positive attitude and strong zeal towards learning Working Condition
  • Should be able to work under pressure
  • Should be able to work overtime when required
  • Should be flexible and adaptable in changing working conditions

Job Description

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions, Analyze statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
  • All other responsibilities as assigned by Company
Accountability:
  • Should be accountable for all Customer care service issues. Help to develop and implement  customer service policy for an entire organization
  • Find ways to measure customer satisfaction helping to develop and implement a customer service policy for an entire organization;
  • inding ways to measure customer satisfaction and improve services; managing a team of customer services staff; handling face-to-face inquiries from customers


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Min Bhawan Main Road
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Kathmandu, Nepal

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